Changing your registered mobile number with Uttar Pradesh Power Corporation Limited (UPPCL) is simple if you can still access your old phone number. To change mobile number in UPPCL, visit the official consumer portal, choose the contact update service, enter your electricity account number, and complete OTP verification.
If your old number is lost, disconnected, or no longer accessible, you may need to visit your local electricity office for identity verification.
This guide explains how to update your UPPCL mobile number online, through a mobile app, by contacting customer care, or at an electricity office. It also covers common problems and how to confirm that your new number has been registered.
How to Change Mobile Number in UPPCL
UPPCL allows electricity consumers in Uttar Pradesh to update their contact details through several official channels.
The best method depends on whether your existing registered mobile number is still active.
- Online portal: Update your number through UPPCL’s contact details service using OTP verification.
- Mobile app: Use the contact update feature available in the applicable official UPPCL app.
- Customer care: Call 1912 for guidance and assistance with your registered number.
- Electricity office: Submit a written application when online verification is unavailable.
If you still receive OTP messages on your old number, the online method is usually the most convenient.
What You Need Before Updating Your UPPCL Mobile Number
Keep the following information ready before starting:
- Your UPPCL electricity account number or consumer number
- Your electricity connection’s registered district
- Your old registered mobile number, if available
- Your new active 10-digit mobile number
- A recent electricity bill for reference
- An identity document if additional verification is required
Your account number is usually printed on your electricity bill. It identifies your electricity connection in UPPCL’s records. If you do not have a recent copy, follow our guide on how to check your UPPCL bill online.
Make sure you use the correct account number rather than your meter’s serial number. These numbers serve different purposes.
If you have an older rural electricity account number, the UPPCL consumer portal provides a service to find the updated account number.
Method 1: How to Change Mobile Number in UPPCL Online
UPPCL provides an online service called Update Contact Details. This is the primary option for consumers who still have access to their registered phone number.
Follow these steps:
- Open the official website. Visit the UPPCL Update Contact Details service using your phone or computer.
- Find Service Request. On the homepage, locate the Service Request section.
- Choose Mobile Number and Email Updation. Select the option for updating registered contact details.
- Select your district. Choose the district where your electricity connection is registered.
- Enter your account number. Type your UPPCL electricity account number accurately.
- Click Continue. The portal will load the next verification stage.
- Verify your existing number. Enter the OTP sent to your old registered mobile number when prompted.
- Enter your new mobile number. Follow the displayed instructions to update your contact information.
- Submit the request. Complete any additional verification required by the portal.
After submission, check for an acknowledgment or success message.
If the portal provides a reference number, save it. You may need it when contacting customer support.
Important: UPPCL’s online procedure generally requires access to the existing registered number for OTP verification. If you cannot receive that OTP, use the alternative methods discussed below.
Method 2: Change UPPCL Mobile Number Using the Mobile App
UPPCL also offers mobile applications for electricity consumers. Depending on your connection and app version, contact updates may be available through the UPPCL Consumer App or UPPCL Smart App.
To update your number through the applicable app:
- Open the official UPPCL application on your smartphone.
- Sign in using your electricity account details.
- Complete login verification if requested.
- Open the Profile, Account Details, or Update Contact Details section.
- Find the mobile number or email correction option.
- Enter your new mobile number.
- Complete the required OTP verification.
- Submit your changes and check for confirmation.
The exact menu names may vary between app versions.
Download the application through the official UPPCL website or its verified app-store listing. Avoid unofficial applications that request your electricity account information.
If the app does not provide a contact update option, use UPPCL’s website instead.
How to Change UPPCL Mobile Number Without the Old Number
Losing access to your registered mobile number can make online updating more difficult.
For example, you may have switched SIM cards, permanently disconnected your old phone number, or lost the device associated with your electricity account.
UPPCL’s published guidance explains that consumers who cannot receive OTPs on their old number may need to complete the update at their electricity department office.
The usual process is:
- Find your nearest UPPCL subdivision or division office. Our guide to identifying your UPPCL DISCOM can help you confirm which distribution company serves your connection.
- Carry a recent electricity bill and valid identity proof.
- Explain that your previously registered mobile number is unavailable.
- Request the procedure for mobile number correction.
- Submit a written application with your new number.
- Complete any identity or account ownership verification.
- Keep the acknowledgment for future reference.
If the electricity connection is registered under another person’s name, the office may ask for authorization or additional documents.
Do not assume that creating a new online account will automatically replace the mobile number linked to your electricity connection.
Can You Update a UPPCL Mobile Number Using Aadhaar?
UPPCL’s consumer portal also lists an Update Mobile Using Aadhaar service.
This option may help eligible consumers complete an identity-based contact update.
To check the available process:
- Open the official UPPCL consumer portal.
- Find Update Mobile Using Aadhaar under Updates.
- Select your electricity connection’s district.
- Enter your account number.
- Click Continue.
- Follow the identity verification instructions displayed on the screen.
Aadhaar-based verification may require an OTP sent to the mobile number associated with your Aadhaar record.
However, the availability of this option does not guarantee that every consumer can bypass verification of the old electricity account number’s registered mobile.
If the portal does not let you proceed, contact 1912 or visit the electricity office.
Method 3: Contact UPPCL Customer Care at 1912
If you are experiencing problems updating your mobile number, UPPCL customer care can help you identify the appropriate procedure.
The official electricity helpline number is 1912. UPPCL also lists 1800-410-1912 for its distribution companies.
Follow these steps:
- Dial 1912.
- Follow the automated instructions to reach customer assistance.
- Explain that you want to change your registered mobile number.
- Provide your consumer account details for verification.
- Tell the representative whether your old number is still active.
- Follow the instructions for completing the update or registering a service request.
Customer care may assist with the request or direct you to the appropriate electricity office.
If a complaint or service request is registered, write down its reference number.
Do not share an OTP, account password, or full Aadhaar number with an unexpected caller claiming to represent UPPCL.
Method 4: Visit Your Nearest UPPCL Electricity Office
Visiting an electricity office is a practical option when your old SIM card is permanently inactive or online verification repeatedly fails.
Find the subdivision office responsible for your electricity connection. You can check your bill or ask customer care for the appropriate office.
Carry your electricity bill, identification, and new mobile number. Request a mobile number correction application or submit a written request.
Your application should normally include the consumer’s name, account number, service address, old number if known, and the new number.
An employee may verify the details before processing your request.
Ask for a stamped acknowledgment or application reference if one is available. This provides a record if the change is not reflected later.
How to Check Whether Your New UPPCL Mobile Number Is Updated
After submitting your request, confirm that the new number is connected to the correct electricity account.
You can try these checks:
- Open the official UPPCL consumer portal.
- Select the Verify Profile or relevant account information service.
- Enter your district and electricity account details as required.
- Complete the available verification steps.
- Check whether the updated contact information appears.
You can also check whether billing alerts or authorized login OTPs arrive on your new number.
If you cannot verify the update online, contact 1912 with your account number and request status.
A submitted request is not always the same as a completed update. Wait for confirmation before relying on the new number for important electricity notifications.
Common Problems While Changing Your UPPCL Mobile Number
OTP not received: Check your mobile network and confirm that the registered SIM is active. Use the resend option if available. If the old number cannot receive messages, ask UPPCL about offline verification.
Invalid account number: Check the digits against your latest electricity bill. Rural consumers with old account numbers may need to retrieve their updated consumer number.
Wrong district selected: Choose the district associated with your electricity connection, not necessarily where you currently live.
Website not responding: Try again using an updated browser. If the problem continues, contact customer care rather than repeatedly submitting the same request.
New number already linked to another account: Confirm whether the number is associated with another electricity connection. UPPCL’s published guidance allows a mobile number to be linked to a limited number of connections, so additional verification may be needed.
Update submitted but alerts still go to the old number: Check the request status and verify the registered profile before submitting a new request.
Why You Should Keep Your UPPCL Mobile Number Updated
Your registered phone number is used for important communication regarding your electricity connection.
Keeping it accurate helps you receive bill notifications, payment confirmations, due-date reminders, planned outage information, and other service updates. You can also review past transactions through our guides to checking UPPCL payment history and downloading a UPPCL payment receipt.
It also supports OTP-based access to online electricity services.
If you change your SIM card or permanently stop using a number, update your electricity account details promptly. Doing so reduces the chance of missing billing information or losing convenient access to your account.
FAQs About Changing Mobile Number in UPPCL
Q. Can I change my UPPCL mobile number online without OTP?
A. The normal online method requires OTP verification. If your old registered number is unavailable, check whether the official UPPCL Aadhaar-based mobile update option is available to you or visit your electricity office with identification.
Q. Is there a fee to change the registered mobile number in UPPCL?
A. UPPCL’s online mobile update instructions do not specify a standard charge for the service. Confirm any requested fee through official UPPCL channels before paying.
Q. How long does UPPCL take to update a mobile number?
A. UPPCL does not publish one guaranteed processing time for every update method. Online changes may be confirmed after verification, while office requests can require additional processing.
Q. Can I register the same mobile number with two UPPCL accounts?
A. Yes. UPPCL’s published consumer guidance permits up to three electricity connections to be linked to one mobile number, subject to applicable verification requirements.
Conclusion
Knowing how to change mobile number in UPPCL helps you maintain access to electricity billing updates, payment notifications, and online account services.
If your old registered number is active, use the UPPCL website or official app to complete the change through OTP verification. If you no longer have access to that number, contact 1912 or visit your electricity subdivision office.
After updating your details, verify that your new number is registered correctly so you do not miss important electricity-related messages.
Disclaimer: This article provides general educational guidance based on UPPCL’s publicly available consumer procedures. Portal options, verification requirements, and processing times may change. Confirm the latest instructions directly with UPPCL before submitting personal documents or account information.